Terms of Service
The agreement that governs your use of the SIMSIM website and Face API.
Last updated: 2026-09-30
Template for review. Replace bracketed details and have qualified counsel review this document for each jurisdiction before launch.
1. Who we are
These Terms are an agreement between you and [SIMSIM legal entity name], [registered address] ("SIMSIM", "we"). If you accept them for an organisation, you confirm you're authorised to bind it.
2. The service
SIMSIM provides a cloud API for face detection, verification, recognition, liveness and attribute analysis, plus related documentation and support. We may improve or change features; we'll give reasonable notice of material changes that reduce functionality.
3. Your account and API token
Keep your token confidential and server-side. You're responsible for activity under your account. Tell us promptly at security@sim-sim.io if you suspect misuse.
4. Your obligations for biometric data
You are the controller (or business) for images and biometric data you submit. You must: have a lawful basis and any required consent or written release; give the notices the law requires; offer alternatives where required; honour deletion and retention obligations; and comply with our Acceptable Use Policy.
5. Plans, fees and taxes
Plans are billed monthly in advance in USD. Taxes such as VAT, GST or sales tax are added where applicable. You can upgrade, downgrade or cancel at any time; changes take effect from the next billing cycle. Unused requests don't roll over. Fees paid are non-refundable except where the law requires otherwise.
6. Limits and fair use
Each plan has per-minute and monthly limits. Requests above those limits are rejected with HTTP 429. We may suspend access that threatens the security or stability of the service.
7. Data protection
Our Data Processing Agreement applies to personal data we process on your behalf and forms part of these Terms for paid plans. Our Privacy Policy covers data we process as a controller.
8. Intellectual property
We own the service and its underlying technology. You own your content. You grant us a limited licence to process it solely to provide the service.
9. Warranties and liability
The service is provided with reasonable skill and care. Face analysis is probabilistic: you are responsible for decisions you make using its output, including human review where appropriate. To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability that can't be limited by law, including consumer rights.
10. Suspension and termination
Either party may terminate for material breach not cured within 30 days. On termination we delete your templates in line with the DPA.
11. Governing law
These Terms are governed by the laws of [jurisdiction], and the courts of [venue] have jurisdiction, without affecting mandatory consumer protections where you live.